What Is Amaltaas 1-Year-Warranty on re-plating?
We offer 1-Year-Warranty from the date you place your order for re-plating your jewellery bought from Amaltaas. This is a fully paid service, free of charge - but the customer needs to play for courier charges. Repair is not included in this service. Please keep in hand your proof of purchase. Also all purchases must be directly from Amaltaas – www.amaltaas.com
How do I claim my 1-Year-Warranty?
As a first step we recommend contacting our team on info@amaltaas.com and they will provide further assistance on how to proceed. Please keep in hand your proof of purchase. All purchases must be directly from Amaltaas – www.amaltaas.com
What can I do if my Amaltaas jewellery is outside the 1-Year Warranty or not purchased directly from Amaltaas (say it was purchased from online market place like Myntra or Nykaa)?
If your piece is outside our 1-Year-Warranty or not purchased directly from Amaltaas website, don't worry we can still service your Amaltaas jewellery with our re-plating service for a small fee. This small fee shall be informed in advance. Additionally, courier charges need to be borne by the customer. We recommend contacting our team on info@amaltaas.com and they will provide further assistance on how to proceed
What if my fashion jewellery gets broken and needs replair?
If you find that your fashion jewelry needs repair, don't worry! Just like clothes purchased from high street brands, fashion jewelry falls into a similar category. As you would handle regular wear and tear with our clothing, fashion accessories require the same mindset. Just like you wouldn't take your t-shirt or trousers back to the high street brand for repair (opting instead for a local tailor), the best person for any repair work on fashion jewelry is often a local silversmith. Not only is this approach practical, but the pricing is also comparable. Remember, our goal is to ensure your satisfaction and enjoyment with our products, so if you ever need assistance or advice regarding repairs, please don't hesitate to reach out to us. We're here to help!
